I am MAIK – your AI concierge!
Use AI More Intelligently: Next-Level AI Concierge with Agentic Reasoning
The ghost.company offers an innovative AI Concierge that enhances customer interactions and streamlines various processes. This AI utilizes Agentic Reasoning, enabling it to think, evaluate, and act autonomously. Unlike traditional systems that merely respond to commands, the AI Concierge comprehends context, draws conclusions, and acts proactively – combining human-like understanding with machine speed and precision.
Benefits of the AI Concierge
Enhances User Experience and Customer Journey: Provides an interactive and personalized consultation experience on your website.
Saves Time and Costs: Offers AI-based 24/7 customer support, reducing the workload on your staff.
Customized to Your Corporate Identity: Tailored to reflect your company's branding and philosophy.
Self-Learning System: Continuously updates itself through automated processes.
Decision-Making Capabilities: Can make decisions or suggest actions to your staff and customers (available in the Dialog & Decide version).
Technical Support & Sales Assistance: Acts as a support agent and assists in cross-selling and up-selling (available in the Dialog & Decide version).
Handles Complete Tasks: Capable of managing tasks such as responding to emails.
Business Process Optimization: Functions as a business analyst to improve company processes (available in the Dialog & Decide version).
Available Versions of the AI Concierge
- Version Dialog: An intelligent AI chatbot that, using Natural Language Processing, Chat GPT, and specific company knowledge, provides users with precise information through personal interaction.
- Version Dialog & Decide: In addition to the features of the Dialog version, this version utilizes the Agentic-Reasoning-Pipeline for enhanced contextual understanding, analysis, and action. It not only understands and responds but also makes decisions. This allows for processes to be recommended or executed for various scenarios—ranging from automated email responses to managing sales processes and evaluating contracts.
Upgrading from the version Dialog to version Dialog & Decide is seamless.
What exactly does the AI Concierge do for you?
- Responds to Inquiries: Answers questions from prospects and customers about your company, services, products, expertise, and more.
- Provides Information and Solutions: Helps find the right information, explains matters, and develops specific solutions to particular requests.
- Human-Like Interaction: Unlike rule-based chatbots, it interacts almost "humanly" with your website users as a conversational AI.
What are the unique selling points (USPs) of the AI Concierge?
- Reflects Company Personality: The ability to answer almost any question in the tone of your company sets the AI Concierge apart from other AI chatbots.
- Trained on Latest AI Models: Trained using the latest Artificial Intelligence models and fed with your company's specific content, accessing various information sources such as websites, structured data, or documents.
- Multilingual Communication: Communicates fluently in 95 different languages, maintaining your company's tone and style.
AI Models and Knowledge Base
- Based on Advanced AI Technologies: Utilizes AI technologies from ChatGPT, Natural Language Processing (NLP) models, and internal company knowledge.
- Combines AI with Company Expertise: Merges artificial intelligence with your company's know-how.
- Understands User Intent: NLP ensures that the AI understands the intent behind user questions.
Additional Capabilities of Version Dialog & Decide
- Automated Task Execution: Handles customer inquiries and emails automatically, manages sales and support processes—including recognizing sales potentials for up-selling and cross-selling.
- Contextual Customer Support: Identifies problems based on provided images and develops solutions using the Agentic-Reasoning-Pipeline.
- Intelligent Analysis: Conducts specific intelligent analyses of contracts, documents, and data in virtually unlimited scope.
USPs of Version Dialog & Decide
- Advanced Understanding and Decision-Making: Features Agentic-Reasoning-Pipeline with fact analysis, completeness checks, and requests for additional information.
- Avoids AI Hallucinations: Provides contextually correct action recommendations, minimizing AI errors.
- Enhanced Data Security: Offers On-Premises GenAI model for better data protection and control by implementing on your own infrastructure—fully considering NIS2 compliance (cybersecurity directive for companies).
- Certified Security: TÜV-certified solution ensuring reliable data protection.
Integration and Customization
- Seamless Integration: Easily integrates into your existing systems, with the option for On-Premises or cloud deployment.
- Brand Representation: Develops a unique character with individual appearance and name, serving as a service-oriented brand ambassador.
- Continuous Improvement: Constantly learns and gathers knowledge, improving as an advisor over time.
Industries Served
The AI Concierge is beneficial across various industries, including tourism, finance, consumer goods, consulting, healthcare, and more. It can function as a support staff, product advisor, or a friendly companion on the customer journey, taking on multiple roles as needed.
Future Development
The AI Concierge continually learns, accumulates knowledge, and improves as an advisor. The more questions it receives, the stronger its automatic learning algorithm becomes, ensuring it remains up-to-date and effective in assisting your customers now and in the future.
Experience the AI Concierge
The AI Concierge continually learns, accumulates knowledge, and improves as an advisor. The more questions it receives, the stronger its automatic learning algorithm becomes, ensuring it remains up-to-date and effective in assisting your customers now and in the future.
Interested in Learning More?
ghost.company ensures that your customized AI Concierge becomes a perfect communication and consultation tool for your target audience. They handle the entire implementation—from concept to integration on your website—and assist in training the AI with your company's content. After going live, your AI Concierge stays up-to-date through (automated) updates.
